Shipping Policy

At OOK-TEK, we value every customer satisfaction is our top priority. We are doing our best to expedite the process so your package arrives as quickly as possible. Your patience will be greatly appreciated. Thanks for your understanding.

We provide local UPS, USPS or FedEx, or DHL or DPD shipping services. No tax needed. Please check the shipping area below. For certain places, we might not deliver or need extra shipping.


Currently, we only provide FREE shipping to the lower 48 states in the US and European. And we DO NOT ship to PO BOXES or APO, nor AK, HI, PR.


US Local warehouses:

2060 S Wineville Ave, Dock 1-23,Ontario, CA 91761, USA

EU Local warehouses:

pascalweg 9E, 4104be Culemborg,the Netherlands

Al. Krakowska 165,HaLa2.Pok.B7,Łazy,PL,05-552


In-stock ebike orders typically ship within 1-3 business days, unless otherwise noted on the product page. Please allow 2~8 business days for your shipment to arrive at your address.

For pre-orders, please refer to the shipping date on the product page. A shipping confirmation email will be sent to your email once the order has shipped.

Business days: Monday~Friday ( excluded holidays and weekends ), (GMT-5)The Eastern Time Zone of USA.


NO CHARGE for changing the address BEFORE we provide you the tracking number.

$20 WILL BE CHARGED when the in-transit logistics information shows that the change is successful on FedEx.

$200 WILL BE CHARGED if you want to cancel the order AFTER the package has already SHIPPED.

$200 WILL BE CHARGED if Customers refuse to accept the package or undelivered

$200 WILL BE CHARGED if the package has already been delivered to the original address successfully.


1. Shipping times can be affected by variable customs clearance times or public holidays. If you have not received your package based on the above estimates, please kindly contact us for help.

2. Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. Unfortunately, this is outside of our control. Normal service resumes immediately after each holiday.

3. It can take a few days to follow order shipment before the Tracking number becomes active on the courier’s system. If the information has not appeared on the courier’s website, please try again later.

4. All estimated/typical delivery times are derived from past data collected from past orders. They are approximate times for reference only.

5. Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.

6. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping. We cannot guarantee that we will receive the item you are attempting to return. For more information regarding our limited warranty and claims process, please review our Limited Warranty Terms, which are incorporated into by reference and form a part of these Terms.

7. US warehouse free shipping to US only ( Exclude Hawaii, Puerto Rico, and Alaska ); EU warehouse free shipping to European Union members only ( tax will be charged for customers in UK/Norway/Switzerland )


You can track your order and shipping & handling information on your account if you have registered one on If you haven’t registered on our site, you can also track your order here with your order number. For more shipping information, send an email to We will get back to you in 24 hours.

Please note: If your order includes other accessories, they will be shipped separately.

Select your currency
USD United States (US) dollar
EUR Euro